"I'm in the hospitality industry because hospitality is in my blood. All this recent disdain for specific guests has become a pet peeve of mine. You are not in the service industry for your guests to fulfill your needs, you are there to read their needs and do what it takes to go above and beyond those needs with a smile!" —Seth Freidus, bar manager at the soon-to-open Alden & Harlow, on industry gripes
[Photo: Shutterstock/GlebStock]
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Cocktail Week 2013
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