Chef Marc Orfaly of Pigalle has now issued an apology regarding his earlier full-bore response to nasty customer feedback on Facebook. Orfaly posted his new response on Facebook moments ago, writing "I must first apologize for my comments" and saying that he overreacted. For the record, that overreaction was in response to comments like "Thanks for ruining my Thanksgiving" and calling his food "crappy." The chef says his original comments "were not in the spirit of Pigalle, and nor do I wish for them to reflect on the hard work of my staff and their commitment towards hospitality." For the full text, see below.
From chef Marc Orfaly via the Pigalle Facebook page:
Last night a disappointed customer aired her concerns here rather than telling us in the restaurant. I must first apologize for my comments. They were not in the spirit of Pigalle, and nor do I wish for them to reflect on the hard work of my staff and their commitment towards hospitality. I am sorry.
The truth is, I overreacted. While we feel that if a guest is dissatisfied, they should bring it to our attention immediately, there is no excuse for name-calling and foul language. I was wrong.
My hope is that each person who walks through our door has a wonderful dinner & service, but I also hope each person feels comfortable enough to let us know if they are not having this experience. Although, my comments did not reflect this, I truly respect and acknowledge the importance of feedback, good and bad.
Now, I aim to move forward and focus on delivering the best experience possible for our diners. I hope you will come in and let us show you our best.
Update: now they're Facebook friends.
· Pigalle to customer: 'you must enjoy vomit' [EBOS]
· Pigalle [Facebook]
[Photo: Official Site]